inOnecar support » Knowledge Base »

How does the chat work and what does the other person see?

Katarzyna Banaś — Fri, 26 Aug 2016 09:03:06 +0000

Chat
You can message any user:

from your suggestions list (even before making a reservation),
or from your list of co-riders (people you have a confirmed ride with).

The chat is only for conversations between users from the same company. You can message only people within your organization who have an account in the app.

Phone call
You can call a co-rider only – someone you have a confirmed ride with on a specific day.

Your phone number is not visible to other users.

Your data is protected
No one can see your phone number or email address. Only co-riders can call each other through the app.
The chat works only within the app and is not linked to any external messenger.

All conversations are private – no one from outside or within the company has access to them.

Use respectfully
Be polite and keep the conversation focused on ride-related matters. If someone behaves inappropriately – report it to us at: contact@inonecar.com

I forgot my password – what should I do?

Katarzyna Banaś — Fri, 26 Aug 2016 13:40:36 +0000

On the login screen, click: “Recover password” / “Forgot password”

Enter your email address
Check your inbox – you’ll receive a message with a link to set a new password
Click the link and create a new password

Good to know:

The email might land in your SPAM folder – check it if nothing arrives within a few minutes
The link is time-limited
Choose a password that’s easy to remember but secure

Still having trouble? Write to us at: contact@inonecar.com

The activation link doesn’t work.

Katarzyna Banaś — Fri, 26 Aug 2016 13:43:14 +0000

Activation link not working?

Check if you clicked the link only once
The activation link works only once – if it’s already been used, it won’t work again.
Check if the link has expired
Links expire after a certain time (usually 15–60 minutes). If too much time has passed – request a new one.
Make sure you clicked the entire link
Some email providers (e.g. Outlook) may cut off the link. Try copying and pasting the full link into your browser manually.

Still not working? Write to us at: contact@inonecar.com

How to register – 2 methods depending on your company

Katarzyna Banaś — Fri, 26 Aug 2016 13:51:24 +0000

1. Registration with a company email only
Some companies limit access to users with a company email address (e.g. @trans.com).

How it works:

You enter your company email during registration,
If it matches the list of domains approved by your company – registration goes through,
If not – the system automatically blocks the attempt.

Don’t have a company email?
Ask your supervisor or HR department for access.

2. Registration requires company approval
In some companies, each registration must be approved by an assigned person – such as someone from HR, administration, or IT.

How it works:

You submit your registration (via phone or browser),
The system sends it to the appropriate person in your company,
Once approved, you’ll receive an activation link.

Both methods ensure:
✔️ Secure access for company members only
✔️ Compliance with GDPR and internal policies
✔️ Full control over who uses the app

Having trouble registering? Write to us at: contact@inonecar.com – we’ll help!

How do I add a commute schedule?

Katarzyna Banaś — Fri, 26 Aug 2016 14:24:03 +0000

Step by step:

Log in to the app
On the start screen, enter your company’s name – the app will suggest the correct access.
Click “Add Daily Commute”
You’ll find this button on the main screen after your first login (or under the “My Rides” tab).
Enter your start and destination points
Begin typing your home address (e.g. your street, a bus stop, etc.)
Then enter or select your work address from the list.
The system will display your route on the map.
Set your work start time
This is the time you want to arrive at work.
Set your work end time
The app will plan your return ride based on this time.
Select the weekdays you commute
By default, Monday to Friday is selected – but you can adjust as needed.
Choose your role – driver, passenger, or both
- If you have a car and want to offer rides – select “driver.”
- If you don’t have a car – select “passenger.”
- By default, both roles are selected – giving you more flexibility depending on the day and your needs.
Click “Save”
Done! The app will start looking for the best ride matches for you.

Tips:

The schedule is recurring – for each selected weekday.
You can edit it anytime, e.g. if your work hours change.
You can also cancel a single ride or your entire schedule.
After each change, the app automatically recalculates and updates your matches.
The more days you select – the more chances you have to share a ride.

Questions?
Write to us at: contact@inonecar.com

My request for a reservation has been accepted

Katarzyna Banaś — Mon, 29 Aug 2016 13:03:46 +0000

When the other person accepts your reservation request:

The ride is confirmed – you now have a scheduled shared trip for a specific day and time.

You receive a notification confirming the reservation.

The person you’re riding with disappears from your match list – they are no longer just a suggestion but a confirmed participant of your trip.

They appear in the “Your Ride” section – here you can see all participants and the details of your confirmed trip.

You can contact them – send a message via chat or call to arrange the pickup location and any other details.

If needed, you can cancel or modify the reservation directly in this section.

What kind of photo can I upload to my profile?

Katarzyna Banaś — Tue, 30 Aug 2016 10:08:31 +0000

You can upload a profile photo in jpeg, png, heic, or webp format. The maximum allowed file size is 8 MB. Photos can be added directly from your phone’s camera or from the gallery.

Which photos are not allowed?

To ensure safety and consistency across all profiles, the following types of photos are not permitted:

photos showing other people,
group photos,
drawings, memes, graphics, logos, or random images,
inappropriate or non-compliant content (e.g., nudity, profanity, offensive material),
photos that violate someone else’s privacy.

What type of photo is recommended?

We recommend a simple profile photo showing your face — similar to what is used in standard workplace applications and corporate communication tools.

What happens if I upload a photo that doesn’t meet the rules?

If you upload a photo that does not meet the guidelines, you may be asked to replace it. In certain cases, the administrator may remove the image or block it from being displayed until an appropriate photo is provided.

How can I delete my account?

Katarzyna Banaś — Tue, 30 Aug 2016 10:11:04 +0000

To delete your account, go to the “Profile” tab and select “Delete Account” in the “Privacy & Security” section.
After clicking, the app will ask you to confirm the action — just confirm, and your account will be permanently removed.

How to change password?

Katarzyna Banaś — Tue, 30 Aug 2016 10:13:46 +0000

Go to the “Your Profile” tab.
Select “Change Password” from the side menu.
Enter a minimum six-character password in the “New Password” field.
Repeat the password.
Make sure the password is correct.
If it is incorrect, enter the correct password and click “Save.”

I’m not receiving notifications – what should I do

Katarzyna Banaś — Tue, 30 Aug 2016 10:22:39 +0000

If you are not receiving notifications from the app, please go through the following steps:

1. Check your phone’s system settings

On many devices, the operating system can block notifications for specific apps.

Go to:
Settings → Notifications → [app name]
and make sure the “Allow notifications” option is enabled.

Some phones also include additional restrictions such as:

Block notifications,
Restrict background activity,
Battery optimization for this app.

If any of these are turned on, notifications may not be delivered.

2. Verify your phone number

Ensure that your profile contains a correct and active phone number, and that it has been properly verified. An incorrect or inactive number may block certain types of notifications.

3. Disable battery-saving mode

Power-saving modes often limit background work of apps, which can prevent notifications from being delivered.

4. Check your Internet connection

Notifications require a stable Internet connection (Wi-Fi or mobile data).

5. Update the app

Make sure you are using the latest version of the app from the App Store or Google Play.

6. Log out and log back in

This can refresh your connection to the server and resolve delivery issues.

What happens to notifications when the app is open?

It is completely normal that when the app is open on your screen, your phone does not show push notifications (no banner, sound, or pop-up).

In this state:

new events and updates appear directly inside the app,
the system assumes that you are already viewing the content,
therefore it does not duplicate the same message as a push notification.

Push notifications will appear normally only when the app is minimized or closed.

Still not receiving notifications?

If the issue continues after completing these steps, please contact us — we will check it on our side.