What is Trip Tracking?

Trip Tracking allows you to monitor the progress of your trip and — with the driver’s consent — view their real-time location on the route.

This helps you understand whether the trip is proceeding as planned and reduces uncertainty before arrival.

When is tracking active?

Tracking is automatically activated:

• 15 minutes before the scheduled start of the trip

• during the trip

• up to 15 minutes after the trip ends

After this time window, the driver’s location is no longer shared.

What can I see in the app?

In the trip view, you may see:

• the trip route

• a time progress bar

• the trip status

• the driver’s position on the route (if location sharing is enabled)

The time progress bar is visible regardless of whether the driver shares their location.

What do the statuses mean?

• Waiting for connection – the app is connecting to the server

• Waiting for location – the system is waiting for updated location data

• Driver on the way – the trip is in progress

• Location sharing not enabled – the driver has not shared their location

Why can’t I see the driver’s position?

The driver’s position is visible only if:

• the driver has given consent to share their location

• location services are enabled on the driver’s device

If location sharing is not enabled, you may send a request directly from the app.

Can I ask the driver to share their location?

Yes.

If you see the status “Location sharing not enabled”, you can tap the Request button.

The driver will receive a notification informing them about your request and will be able to grant location access in the app.

Is tracking always available?

Trip Tracking is available only in networks where the feature is enabled and requires the driver’s consent to share location.

This post is also available in: Polish