If you don’t have a booking

Nothing bad happens. The app will show you to others as someone travelling that day, so someone may send you a ride request. You don’t have to respond to it.

If you have an accepted booking

Then it matters. The other person is counting on you: a driver may wait for you, and a passenger may not look for another ride. On top of that, after the arrival time the app treats the ride as completed:

• in networks with “Settlements”, it records a charge for the ride,
• in networks with points, it awards points to the driver and the passenger.

How do I cancel the ride on a given day?

• On the Schedule tab, swipe the ride row to the left and tap CANCEL,
• or tap the ride, then the round pencil button, and choose “I’m not going”.

This also cancels the bookings for that day, and the other person gets a notification. Do it as early as possible. How do I delete a route or cancel a ride on a specific day?

I forgot – the ride didn’t happen, but a charge was recorded

Open the More tab → “Settlements” and find the ride:

• the driver chooses “Cancel the charge” with the reason “The ride did not happen” – the charge disappears straight away,
• the passenger sends a request to cancel the charge with the same reason – the driver decides.

If you were awarded points for a ride that didn’t happen, report it to the person responsible for the points programme at your company.

Questions? Write to us using the contact form.

This post is also available in: Polish