The app starts looking for matches immediately after you save a ride and keeps looking all the time. When it finds someone new, you’ll get a notification. If you don’t see any suggestions, the most common reasons are:

• Nobody is travelling a similar route at a similar time yet. New people join all the time, so suggestions may appear later.
• The route matches, but the time doesn’t. These people don’t appear in “Matched suggestions” but in “Other suggestions” (the “Show other suggestions” button on the ride screen). You can message them and agree on a different time.
• Your role. As a passenger you only see drivers, and as a driver you only see passengers. The Driver or passenger role gives you the most suggestions.
• The ride on that day is cancelled. The app doesn’t show suggestions for a cancelled day.
• You haven’t opened the app for a long time. Routes of people who don’t open the app for several months are suspended. More about route suspension.

Where to check suggestions: on the Schedule tab, each day shows the number of matches (or “We're searching…”). Tap the ride – suggestions are on the Plan tab, under “Matched suggestions”.

What you can do: I don’t see any suggestions – what should I do?

Questions? Write to us using the contact form.

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