Talk first – a message in the chat is often enough. If that doesn’t help, report what’s wrong.

Driver: the passenger marked a repayment I didn’t receive

On the confirmation request, tap “I did not get it” and choose what’s wrong:

• “I did not receive the money”,
• “The amount is wrong”,
• “It was already settled”,
• “Something else”.

The other person gets a notification. It’s a conversation, not a complaint.

What happens next?

The entry gets the “Being clarified” status and doesn’t count towards the balance until you agree. Its screen has a “Write a message” button.

Once you’ve agreed, tap “Close the dispute” and choose:

• “Paid in full — settled”,
• “We agreed on a different amount” – enter the agreed amount,
• “It was my mistake”.

Notifications

• “Settlement needs attention” – the other person reported that something is wrong.
• “Dispute closed” – the matter has been closed.

If you can’t reach an agreement, write to us. Keep in mind, though, that inOneCar doesn’t handle payments and doesn’t settle money disputes between users.

How do Settlements work?

Questions? Write to us using the contact form.

This post is also available in: Polish