A ride charge is recorded automatically after the arrival time of an accepted booking, even if the ride didn’t happen. To prevent this, cancel the ride or the booking in advance. What if I forget to click “I’m not going”?

If the charge has already been recorded, open the side menu (☰ icon) → “Settlements” → tap the person → find the ride in the history.

I’m the driver

Tap “Cancel the charge” and choose a reason: “The ride did not happen”, “I am waiving this fee” or “Something else”. The charge disappears straight away, and the passenger gets a notification.

I’m the passenger

Send a request to cancel the charge with a reason, e.g. “The ride did not happen”. The driver decides – until they agree, the charge stays on your balance. The driver can:

• “Cancel the charge” – the charge disappears,
• “Keep the charge” – the charge stays; it’s worth talking it over in the chat.

You can withdraw your request until the driver decides.

When can’t a charge be cancelled?

When it has already been settled or is being settled right now. In that case, close the settlement first. The amount in Settlements is wrong – what should I do?

Notifications

• “Cancellation requested” – the passenger asks to cancel the charge.
• “Ride charge cancelled” – the driver cancelled the charge.
• “Cancellation accepted” / “Cancellation declined” – the driver’s decision on your request.

If your network also awards points for rides, cancelling the charge doesn’t remove them. Report it to the person responsible for the programme at your company.

Questions? Write to us using the contact form.

This post is also available in: Polish