The app sends notifications to your phone about things like new messages, booking requests and acceptances, new ride suggestions and settlements. If you don’t get them, check the following:

1. The tile in the app

If you see a “Notifications are off” tile on the Schedule tab, tap “Turn on”. That’s the quickest way.

2. Phone settings

• Android: Settings → Apps → inonecar → Notifications → turn on.
• iPhone: Settings → Notifications → inOneCar → Allow Notifications.

3. Battery saving and background activity

Battery saver mode and background restrictions can block notifications. Turn off battery optimisation for inOneCar or add the app to the exceptions.

4. Internet and the latest version

Notifications need an internet connection. Also make sure you have the latest version of the app from Google Play or the App Store.

5. Log out and log back in

When you log in again, your phone is registered for notifications anew. You can log out on the More tab → “Logout”.

When the app is open

It’s normal that your phone doesn’t show notifications while the app is open. New information appears directly in the app.

I don’t get emails from inOneCar

Emails (e.g. the activation link, account approval, a new password) may end up in your SPAM or promotions folder. Check those folders and make sure the email address in your profile is correct.

Notifications still not working? Write to us using the contact form. Include your phone model and the app version – you’ll find it in the bottom right corner of the More tab.

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