Go to the “Your Profile“. Select “Your photo” from the side menu. You can add an image in jpg, gif, png format (maximum size: 4096 KB) by clicking “From the computer” and select the file or click “With Facebook” to use your profile picture from Facebook. Contact us if […]
Published photo is not visible
If your published photo is not visible on your profiIe, it may mean that the picture: It has not been verified yet by the Administrator. It takes up to 48 hours. It has not been accepted by the Administrator. We will send you a message with the explanation and […]
When can my ride be deleted?
inOneCar very rarely deletes users’ rides. This occurs only in exceptional situations, such as breaking Rules and Regulations or laws, and reporting violations of the Rules and Regulations by other users. Before adding rides, make sure it is compatible with the applicable rules. If your ride is removed or deleted, […]
How can I cancel my reservation, which had previously been accepted?
There were unforeseen circumstances and you can not go on a given day? Just cancel your reservation. Let your ridesharers know about it as soon as possible. From the list of your ridesharers choose the one you ride with on a chosen day and from the available options, click on […]
The user has not responded to the reservation request on time or rejected it?
User hasn’t responded to your reservation request within the given time time or turned it down? There can be a lot of reasons, but certainly none of them are personal. Please write him/her a message or try again to book a seat possibly choose a different ridesharer for that ride. Contact us […]
My request for a reservation has been accepted
Your request for a reservation has been accepted by the other user. This means that your shared ride will take place. Congratulations! Confirmation of this can be seen in “Your rides”. Probably you have also received from us an e-mail and text message with a summary of the reservation. Phone […]
Is the payment secure?
Our online payment service is ultra-secure! The data transmitted to our bank is fully encrypted with TLS encryption, used and recognized by all, and this information is not stored on our servers. Therefore, at no time, do we have access to your bank account details, and in the unlikely event […]
How automatic payments works?
Each inOneCar user has an e-wallet in the “Payments” section. E-wallets allow users to make automatic settlements for shared-rides between drivers and passengers. The system automatically charges finished shared-rides, transferring money between driver’s and passenger’s e-wallets. Accepted reservations confirmed before a shared-ride are a necessary condition to make it happen. […]
How is the price fixed for the ride?
The price for a ride is fixed on the basis of route’s distance and cannot be modified by the driver. Fixed prices ensures that the charge of passenger covers the corresponding part of the travelling costs incurred by the driver and therefore it is not a profit for the driver. […]
How to make a reservation?
Both driver and passenger can send a reservation request to another user. Choose from the list of suggested ridesharers the person you would like to ride with and send him or her a reservation request. Click “Go to reservation” to make sure about the rides’s details and eventually send a […]
English
polski